Oneexchange - Overpayment Notices
I had no complaints, until March of this year when my father died: two days after his death, I notified OneExchange. They sent a form that I was to write STOP on, which I promptly returned.
Then I began receiving Overpayment notices with no explanation of what had been overpaid; a second page of the same mailing claimed I owed $XX more than the first sheetโs balance. I called to try and clear up the confusion and was told Iโd receive an account reconciliation. I never did, so I began writing letters.
My letters have been completely ignored to date, and the perplexing notices keep on coming. At this point, I feel they owe me more than Iโm supposed to owe them for my unpaid efforts to settle with them.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Oneexchange Cons: No internal follow-up by company, Lack of response to my queries.
Location: 10975 Sterling View Dr, South Jordan, UT 84095, USA
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