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OMG...OneExchange (now called Via) is has the worst Customer Service on the planet. I have had to call on numerous occasions just to get the recurring reimbursement for me and my husband.

I get a different person and a variety of answers each time I call. The person I just spoke with (Anjali) would not give me her ID number; told me that it was against company policy. She also gave me several different reasons as to why my monthly premium reimbursements (for my husband and myself) are not happening on schedule. Lockheed-Martin is no longer handling retiree benefits so we are forced to keep notes, make frequent calls and spend endless time on the phone going from OneExchange/Via Customer Service to Funding and back.

The process at OneExchange/Via is poorly managed and getting the correct answer is like walking a maze. You get a different revelation at every turn.

Reason of review: Problems with payment.

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Yes. This is true.

This outfit has gone through several names changes, or "re-brandings" in just that last 5 years alone. I used to ... used to work for the company when it was ExtendHealth. In those days, they actually saw the customer as a person, not just another sale.

I stayed with EH as they transitioned to OneExchange, a division of Towers Watson, and then just OneExchange. Once it started down the dark, and scary path towards Willis Towers Watson's OneExchange, I began to rethink my career choice. I'd had enough of their inconsiderate ways toward the retirees we were charged with serving. Ha!

Serve. Maybe that's VIA Benefits code word for "jerk around." I tossed in the towel, and called every state I hold licenses in and canceled my producership. In other words, I could no long sit idle by as big insurance companies, and hokey outfits like this that cannot even be defined by one reputable name, continue to abuse the men and women they're supposed to help. Isn't that what they, and your former employer wants everyone to believe?

I couldn't believe the way our "stupidvisors" instructed their Salesforce to tell the customer something like "The Plan F by XYZ Insurance is the BEST plan for you!" While a Plan F is a wonderful supplement plan, few could really afford it after a few years as the premiums climb each and every year. The fact is, "First Year" Plan F's paid amazingly well. Something to the tune of $500-$700 commission per policy, and about half that for renewals. A company focused on gaining as much money as possible in a very short time, (the Medicare allowable window is Oct 15-Dec 7) the Plan F is easy to explain, and a salesman could easily bag 6-8 of those in a single hour.

While companies assure their retirees they'll have at least an hour to spend with these so-called experts, those same reps are trained to "close the sale" in 15 minutes or less. I could easily do that, so I was able to keep my job year after year. Others weren't so lucky. When it became all about the money, that's when I dropped out.

There's more to life than a lousy paycheck. By the way, I'm back in the grocery business, and couldn't be happier. I'm sad that so many souls have been negatively impacted by this horrible, horrible company. My suggestion: get as many retirees as possible, and insist your former employer carry the benefits they promised you all those years ago.

They will try and avoid the issue by citing the fact that the health insurance landscape of the 1970s is totally different than today. True, but you chose to work for them instead of their competition because of the benefits they would support after retirement. Do not take no for an answer. You can try and reach out to your company, then if all else fails, call an attorney.

I've seen some outstanding results when groups of retirees ban together and get lawyers involved.

It might be cost-prohibitive, but if they can hold your former employer's feet to the fire, then it's well worth it. Best of luck to all.

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