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1.3

They have been holding my reimbursement monies for over two (2) months. EVERY time I call their customer service I have to wait a minimum of five to fifteen minutes to speak with a representative or supervisor, I get a different answer.

My employer has sent them my funds as well as funds for other employees on January 1, 2018. Now it is March, 2018, and I still have not received any money. They should be investigated for FRAUD!!!! Horrible company, they play with peoples lively hoods and do not care.

Now they have changed their name to Via Benefits, yet I am getting the same service.

What benefit is this for me or any other customer. REDICULOUS!!!

Reason of review: Poor customer service.

Monetary Loss: $2700.

Preferred solution: Let the company propose a solution.

Oneexchange Cons: Poor customer service.

Location: 10975 Sterling View Dr, South Jordan, UT 84095, USA

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Guest

I actually thought I was loosing my mind after going through hours of conversations with this so called company. Even got some of my premium reimbusements back and then when submitted medical bills for reimbusement they deducted the premiums that were given to me and therefore every medical reimbusement request was denied until they recouped the premiums I was entitled to.

Guest

This is normal for Onexchange!!

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